Rental Agreement
【Formation of Rental Agreement】
Customers shall apply for a rental agreement with Onemuhe Co., Ltd. after agreeing to these rental terms and conditions. The rental agreement between the customer and the Company shall be formed when the Company approves the customer's application and expresses its acceptance to the customer. The Company shall not be obligated to explain the reason in cases where the application is refused.
【Guarantor Provision】
If the applicant is an adult and the user themselves, a guarantor is not required. However, if the user is a minor, a guarantor is required.
【Handling of Security Deposit】
No security deposit is required.
【Rental Period】
The rental period is a minimum of one month and a maximum of one year. Extensions are possible by mutual agreement (please inquire via CONTACT). Please return the item promptly after use.
【Rental Fees】
Rental fees are as published on our website.
【Returns】
Please use the return slip enclosed with the product and return it by the specified due date. If there is a delay in returning the item, please contact us without fail. If the customer fails to return the rental product after the rental period has expired, the customer shall pay an amount equivalent to 1.5 times the rental fee as damages for use for the period until the return. If the customer fails to return the rental product by the deadline despite being notified by the Company with a reasonable period, the Company may claim the price of the rental product in addition to the damages for use.
【About the Product】
Regarding the images displayed on our website, the color of the product, the texture of the fabric, etc., may appear different from the actual color depending on the environment of the monitor you are viewing.
【Compensation and Indemnity】
If a rented product is not returned (including loss, etc.) or if there is a defect in a returned product item, the Company may seek compensation or indemnity from the customer. However, if the Company determines that the defect in the product item is minor dirt or slight scratches associated with normal use, compensation or indemnity will not be sought for such defects.
(1) In the case of damage or defacement requiring repair
You will be responsible for the cost of appropriate repairs and compensation for the Company's losses due to damage or defacement.
(2) In the case of irreparable damage or defacement, or loss/theft
If there is a defect that is completely irreparable, or if the product cannot be returned due to loss or theft, it shall be deemed that the customer has purchased the product, and the customer shall be responsible for the indemnity pertaining to the product. The amount of indemnity shall be the amount published on our website as one year's rental fee for the product.
【Customer's Reporting Obligation】
Customers must report the following:
If there is damage or defacement that makes the rental product unusable upon arrival
If the rental product incurs damage or defacement beyond normal use
Contact regarding extension of rental product use
Theft, loss
If there is a change in name, trade name, address, or contact phone number
【Fitting】
Product fittings are available at fitting events; we do not offer fittings at your home.
【Prohibited Actions】
Customers shall not allow third parties to use, transfer, pledge, or otherwise dispose of the rental products. Furthermore, no alterations may be made to the product.
【Cancellation Before Scheduled Delivery Date】
After the rental agreement is formed, customers may cancel the agreement before the scheduled delivery date of the rental product by paying the following cancellation fees:
Cancellation up to 3 days before the scheduled delivery date → Free
Cancellation the day before the scheduled delivery date → 50% of the rental fee
Cancellation on the scheduled delivery date (but before delivery) → 100% of the rental fee
However, for宅配レンタル商品 (home delivery rental products), as they are shipped in advance, even for cancellations 3 days or more before the scheduled delivery date, if the item has already been shipped, you will be responsible for the full round-trip shipping cost.
【Termination of Agreement】
If the customer violates the rental agreement, the Company may terminate the agreement without special notice or demand. In this case, the customer must immediately return the product. If the customer fails to return the rental product after termination, the customer shall pay an amount equivalent to 1.5 times the rental fee as damages for use for the period until the return.
【Handling of Rental Period Extension】
If you wish to extend the rental period, please notify us two weeks before the rental period expires. If the rental period is extended by agreement between the customer and the Company, an extension fee will be charged. The extension fee shall be an amount commensurate with the rental fee and calculated by the Company according to the extended period.
【Payment of Extension Fees】
The payment deadline for rental period extension fees is one week before the current contract expiration date. Payment of extension fees shall be accepted either via bank transfer or credit card payment.
Customers shall apply for a rental agreement with Onemuhe Co., Ltd. after agreeing to these rental terms and conditions. The rental agreement between the customer and the Company shall be formed when the Company approves the customer's application and expresses its acceptance to the customer. The Company shall not be obligated to explain the reason in cases where the application is refused.
【Guarantor Provision】
If the applicant is an adult and the user themselves, a guarantor is not required. However, if the user is a minor, a guarantor is required.
【Handling of Security Deposit】
No security deposit is required.
【Rental Period】
The rental period is a minimum of one month and a maximum of one year. Extensions are possible by mutual agreement (please inquire via CONTACT). Please return the item promptly after use.
【Rental Fees】
Rental fees are as published on our website.
【Returns】
Please use the return slip enclosed with the product and return it by the specified due date. If there is a delay in returning the item, please contact us without fail. If the customer fails to return the rental product after the rental period has expired, the customer shall pay an amount equivalent to 1.5 times the rental fee as damages for use for the period until the return. If the customer fails to return the rental product by the deadline despite being notified by the Company with a reasonable period, the Company may claim the price of the rental product in addition to the damages for use.
【About the Product】
Regarding the images displayed on our website, the color of the product, the texture of the fabric, etc., may appear different from the actual color depending on the environment of the monitor you are viewing.
【Compensation and Indemnity】
If a rented product is not returned (including loss, etc.) or if there is a defect in a returned product item, the Company may seek compensation or indemnity from the customer. However, if the Company determines that the defect in the product item is minor dirt or slight scratches associated with normal use, compensation or indemnity will not be sought for such defects.
(1) In the case of damage or defacement requiring repair
You will be responsible for the cost of appropriate repairs and compensation for the Company's losses due to damage or defacement.
(2) In the case of irreparable damage or defacement, or loss/theft
If there is a defect that is completely irreparable, or if the product cannot be returned due to loss or theft, it shall be deemed that the customer has purchased the product, and the customer shall be responsible for the indemnity pertaining to the product. The amount of indemnity shall be the amount published on our website as one year's rental fee for the product.
【Customer's Reporting Obligation】
Customers must report the following:
If there is damage or defacement that makes the rental product unusable upon arrival
If the rental product incurs damage or defacement beyond normal use
Contact regarding extension of rental product use
Theft, loss
If there is a change in name, trade name, address, or contact phone number
【Fitting】
Product fittings are available at fitting events; we do not offer fittings at your home.
【Prohibited Actions】
Customers shall not allow third parties to use, transfer, pledge, or otherwise dispose of the rental products. Furthermore, no alterations may be made to the product.
【Cancellation Before Scheduled Delivery Date】
After the rental agreement is formed, customers may cancel the agreement before the scheduled delivery date of the rental product by paying the following cancellation fees:
Cancellation up to 3 days before the scheduled delivery date → Free
Cancellation the day before the scheduled delivery date → 50% of the rental fee
Cancellation on the scheduled delivery date (but before delivery) → 100% of the rental fee
However, for宅配レンタル商品 (home delivery rental products), as they are shipped in advance, even for cancellations 3 days or more before the scheduled delivery date, if the item has already been shipped, you will be responsible for the full round-trip shipping cost.
【Termination of Agreement】
If the customer violates the rental agreement, the Company may terminate the agreement without special notice or demand. In this case, the customer must immediately return the product. If the customer fails to return the rental product after termination, the customer shall pay an amount equivalent to 1.5 times the rental fee as damages for use for the period until the return.
【Handling of Rental Period Extension】
If you wish to extend the rental period, please notify us two weeks before the rental period expires. If the rental period is extended by agreement between the customer and the Company, an extension fee will be charged. The extension fee shall be an amount commensurate with the rental fee and calculated by the Company according to the extended period.
【Payment of Extension Fees】
The payment deadline for rental period extension fees is one week before the current contract expiration date. Payment of extension fees shall be accepted either via bank transfer or credit card payment.
